F8888's Privacy Policy — Your information is completely safe with us

1 What Information We Collect

When you create an account and use f8888, we collect certain necessary information. This data is used solely to provide you with a better experience.

Information Collected at Registration

• Full Name & Date of Birth
• Mobile Number & Email Address
• Residential Address & Country
• Preferred Currency & Language

Information Collected for Identity Verification (KYC)

• National ID (NID) or passport copy
• Driving license (where applicable)
• Utility bill or bank statement (for address verification)

Automatically Collected Information

• IP Address & Device Type
• Browser Type & Operating System
• Time and duration of visits to the platform
• Gaming & Betting History
• Transaction Details & Payment Methods

2 How We Use Your Information

Collected information is used solely for the purposes listed below. f8888 never uses your data for unnecessary or unrelated activities.

F8888 analyzes your gaming history to promote responsible gaming. If a user's betting pattern raises concern, we proactively reach out to offer support.

3 Data Sharing & Disclosure Policy

F8888 does not sell your personal information to advertisers or third parties. In limited circumstances, however, some data sharing may be required.

When Your Data May Be Shared

• Payment Processor: To process transactions exclusively with payment partners such as bKash, Nagad, and Rocket.
• Legal Obligation: Upon a court order or a valid request from a government authority.
• Fraud Prevention: To prevent fraudulent activity in cooperation with international anti-fraud organizations.
• Game Provider: Limited data necessary for game operation is shared with licensed game providers.

4 Cookie Policy

F8888's website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.

Cookies We Use

• Essential Cookies: Used to maintain login sessions and security. These cannot be disabled.
• Performance Cookies: Statistics are collected to measure and understand how well the site is functioning.
• Functionality Cookies: Remembers your language and preferences.
• Analytics Cookies: User behavior is analyzed to improve site performance and experience.

Non-essential cookies can be disabled at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

5 Data Retention Period

F8888 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Active Account Information: Retained for as long as the account remains active.
• Transaction Records: Up to 5 years as required by legal obligations.
• KYC Documents: Up to 3 years after account closure.
• Cookie Data: Expiry periods typically range from 30 days to 1 year.

Upon receiving an account closure request, we move to delete your personal data as quickly as possible. However, certain transaction records may be retained for a defined period as required by law.

6 Your Rights

Every f8888 member has the following rights over their personal data:

• Right to Know: You can find out what information we have collected about you.
• Right to Access: You can request a copy of all your data.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that we stop using your data for certain specific purposes.
• Right to Opt Out of Marketing: You may opt out of promotional emails at any time.

To exercise any of these rights, please contact our support team. We will respond within 30 business days of receiving your request.

7 Child Protection Policy

F8888 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

• Age is verified at the time of registration.
• Proof of date of birth may be requested in cases where age verification is uncertain.
• If any account holder is found to be under 18, the account will be immediately suspended and all collected data deleted.

8 Security Measures

F8888 employs a multi-layered security framework to protect your data, covering both technical and administrative safeguards.

• SSL/TLS Encryption: 256-bit encryption on all data transfers.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & Intrusion Detection: Unauthorized access is detected and blocked immediately.
• Regular Security Audits: Regularly audited by independent third-party experts.
• Staff Training: Only authorized personnel may access data for specific, legitimate purposes.

In the event of a data breach, f8888 will promptly notify affected users in accordance with legal guidelines and take all necessary action.

9 Privacy Policy Updates

F8888 may update this Privacy Policy from time to time. If significant changes are made, you will be notified by email or via an in-platform announcement.

• The date of any update will always be shown at the top of this page.
• For major changes, you will be notified by email at least 14 days in advance.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.

10 Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, you can reach us through the following channels:

• Email: [email protected]
• Live Chat: Click the chat icon in the bottom-right corner of the platform
• Support Hours: 7 days a week, 24 hours a day

We aim to respond to all privacy-related requests within 30 business days. For complex cases, it may take a little longer, but you will be informed accordingly.